How soon will my sauna be shipped after purchase?

In stock products will be shipped the next business day following order placement. Orders placed on the weekend will be shipped on Monday or the next business day. We try to keep all products in stock however we may not have stock of some items due to demand. Please contact us at 888-573-8261 to confirm if an item in stock.

How does infrared sauna work?

Infrared heaters in the sauna emit FAR Infrared heat which is a narrow band of energy within the 5.6 to 15 micron level. This type of energy closely resembles the natural human spectrum so it’s easily absorbed by the body tissue.

The body reacts by sweating profusely which has many health benefits including detoxification, improved blood flow, circulation and weight loss.

Do SunRay Saunas emit EMF?

SunRay, unlike many manufacturers, does not use wires to conduct FAR Infrared heat, rather we apply the perfect thickness of ultra-conductive carbon to an epoxy resin panel activated by positive and negative copper strips on either side.

Laminating the epoxy resin panel results in ultra low EMF levels that are safe for continuous use.

How is the sauna packaged?

SunRay Saunas contain wooden panels that are pre-packaged in cardboard boxes and then placed on a wooden pallet to ensure the sauna arrives without damage.

You can remove the cardboard boxes from the pallet and they will fit through any door size 24” or greater.

Does the sauna come pre-assembled?

SunRay saunas are not pre-assembled. Furthermore, they arrive in panels which are secured together with screws and metal latches. Assembly takes approximately one hour.

How long does it take to assemble the sauna?

Most sauna models take about an hour to assemble. Two people are required. For more information on the assembly of the unit please see the assembly instructions.

Do you need any special tools to assemble the sauna?

No, the only tool you need to assemble the sauna is a Philips head screwdriver or drill with a Philips head bit.

What voltage does my Sunray Sunray require?

All SunRay saunas use UL listed plugs and operate on 110V. Some larger saunas require a non-standard 20 amp plug and require a 20 amp circuit.

Can I place the sauna on the second floor?

Most saunas weigh between 300-400lbs. However, you can place a sauna on the second floor.

Can I use the sauna outdoors?

All SunRay saunas except the outdoor models must be used indoors. They are not suitable for outdoor use.

How do I clean the sauna?

First, unplug the sauna and make sure it is cool before cleaning. To clean the wooden interior of your sauna mix 3 teaspoons of baking soda into a gallon of warm water. Use a towel to wipe down the interior with the baking soda and water mixture.

Next, wipe the sauna down with a wet towel and let dry. You can clean the glass in your sauna with glass cleaner. If you have an outdoor sauna, use a standard garden hose on a low/mist setting to wash out the interior. Therefore make sure to leave the door open so the sauna can dry.

How often do I need to clean the sauna?

The sauna should be cleaned every 6 months or at your discretion if you are using it regularly. Sitting on a towel while in the sauna will capture a lot of sweat and thereby reduce the frequency of cleaning the sauna

SunRay Saunas carry a 7 Year Warranty against defects in materials and workmanship. For warranty claims, please complete and detach the warranty registration card below and send it along with a valid sales receipt to the warranty claims department address below. You can also contact our warranty claim department at warranty@sunraysaunas.com.

The 7 Year SunRay Warranty covers the entire structure of the sauna including the heating elements. The radio is covered by a limited 1-Year Warranty. If the warranty claims department determines that the sauna must be returned, it must be returned with a receipt showing date of purchase, purchase price, and the dealer from which the sauna was purchased. No warranty claim will be honored without a receipt.

Warranty claims will only be resolved with the repair of the current product or shipment of a replacement product.

Improper use or installation or damage resulting from acts of nature is not covered under the sauna warranty.

No other warranties expressed or implied shall be in effect in lieu of the 7 Year Warranty and no responsibility is assumed for present or future damage due to misuse. SunRay indoor saunas are intended for INDOOR USE. Use of SunRay Saunas outside that are intended for indoor use, voids the warranty.

Do not use lacquers, paints or abrasive cleaners on the sauna. Do not place the sauna on non-approved surfaces or in outdoor applications.

Surface cracks are not considered defects in material or workmanship, as they are considered normal characteristics of all wood."

To send in this warranty card, download it from the link below, complete it, and mail it to

SunRay Saunas
Attn: Claims Department
7494 Industrial Park Road, #M Mechanicsville, VA, 23116

Warranty Card Download

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